Falken Tire Gains Business Value with Oracle® E-Business Suite Release 12
Rapid Implementation Tools Enable Fast-Growth Company to Complete Deployment in Less Than 5 Months
Redwood Shores, CA – November 19, 2008
News Facts
Falken Tire Corporation, the global distributor of high performance tires, has standardized on the Oracle® E-Business Suite Release 12 to streamline its supply chain in order to manage compliance requirements and effectively predict demand globally, Oracle today announced.
The fast-growing company, a subsidiary of Sumitomo Rubber, leveraged Oracle Accelerate, pre-packaged application bundles and the services of DAZ Systems, a Certified Advantage Partner in the Oracle PartnerNetwork to go live on the Oracle E-Business Suite in less than 5 months. Falken Tire chose the Oracle E-Business Suite Release 12 for its ease-of-use, flexibility to support future growth and robust industry-specific functionality.
Oracle replaced an existing Lawson Software implementation that lacked scalability and restricted business processes, creating barriers to the company’s fast growth.
With the Oracle E-Business Suite Release 12, Falken Tire has reduced costs and improved profitability while gaining the ability to predict demand across its global supply chain. The company is now relying on a solid and efficient foundation to support future growth.
Tangible Business Benefits Achieved with Oracle E-Business Suite Release 12
Falken Tire’s implementation of the Oracle E-Business Suite Release 12 supports 90 users across 3 locations and relies on Oracle Database 10g and components of Oracle Fusion Middleware.
The company deployed Oracle Applications including supply chain planning, warehouse management, order management, advanced pricing, inventory management, procurement, purchasing, financials, human resources and Oracle’s Demantra. Additionally, Oracle Business Accelerators were used to ensure a rapid implementation, and Oracle University helped to train employees.
Since implementing Oracle, Falken Tire has achieved business value across its organization, including:
Supply Chain Efficiencies – Heightened visibility into the supply chain and better predictions of customer demand have enabled the company to identify efficiencies and better manage inventory to reduce costs and improve profits.
Streamlined Financial Operations – By streamlining workflow and financial processes, the company has reduced the time required to close financials each month from 17 days to less than a week.
Improved Decision Making – With a single, reliable source of data, the company has better insight into business conditions to make informed decisions faster.
More Effective Customer Service – Accurate, efficient customer service reports and intuitive system navigation have enabled the company’s customer service representatives to reduce customer call times, increase call volume and enter customer orders more quickly, increasing the number of customer calls served by 35-percent and decreasing on hold times by 15 percent.
Global Compliance Support – With controls to implement workflows, exception reporting, audit trails and security measures the company has helped ensure compliance with both SOX in the United States and J-SOX in Japan.
Solid Platform for Future Growth – With multi-currency and multi-regulatory capabilities, the company can now more easily integrate into additional organizations and locations as the company expands.
Improved Promotions Management – By gaining control of discount programs with better reporting, the company is now able to implement new promotions faster and more effectively.
Supporting Quote
“Our existing system offered limited capabilities and scalability, and couldn’t support our aggressive expansion,” said Falken Tire Corporation Director of IT, Carlos Prieto. “With a lightning-fast implementation driven by DAZ, Falken Tire was able to quickly standardize on the Oracle E-Business Suite and immediately see measurable business results. The global capabilities and enterprise functionalities of Release 12 help support our organization today, and also provide the flexibility we need to support our future growth.”
“Oracle Business Accelerators significantly speed up deployments so our clients can quickly start benefiting from Oracle Applications,” said Walt Zipperman, CEO, DAZ Systems. “DAZ Systems is committed to empowering midsize businesses with the industry-specific expertise and deep knowledge of the Oracle E-Business Suite to help ensure our clients’ success.”
Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com.
Trademarks
Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.
Oracle’s Siebel CRM and Oracle® CRM On Demand Each Named A Leader in Record-Centric Customer Service Software By Independent Research Firm
Redwood Shores, CA – November 19, 2008
News Facts
Oracle’s Siebel CRM and Oracle® CRM On Demand are each positioned as a leader in the record-centric category of Forrester Research’s October 2008 independent report, “The Forrester Wave: Customer Service Software Solutions, Q4 2008.”
In Q2 2008, Forrester interviewed 29 vendors and user companies. The customer service products were segmented into record-centric, interaction-centric and process-centric categories, and they were evaluated against an average of 180 criteria and three high-level buckets: current offering, strategy and market presence.
Siebel CRM scored the highest in current offering and market presence within a field of 14 total record-centric products evaluated.
Supporting Quotes
Forrester Research’s report states that Siebel CRM “leads with broad and deep functionality, much of which is available to users of the Oracle CRM On Demand offering. The breadth of functionality includes interaction management, field service and workflow with all customer interaction being guided by underlying entitlements and corporate relationships. Oracle Siebel is very strong across field service management capabilities – core field service and mobile in particular.”
The report also states that Oracle CRM On Demand “competes with other SaaS vendors, providing faster time-to-value, good usability and lower upfront costs. Oracle CRM On Demand is innovating with new capabilities such as Social CRM (Fusion Edge applications) to increase collaboration, innovation and adoption of CRM within organizations.”
“Oracle CRM On Demand and Oracle’s Siebel CRM are each taking their positions as a leader in Forrester Research’s prestigious ‘Forrester Wave,’” said Oracle Senior Vice President of CRM Anthony Lye. “Through constant innovation and unyielding dedication to investment, Oracle’s Siebel CRM and Oracle CRM On Demand each will continue to be a leader and give organizations the best choice and value for powerful customer service functionalities.”
Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com.
Trademarks
Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.
Wipro and Oracle Launch First Joint Innovative Solutions Lab
Oracle Application Integration Architecture (AIA) for Communications Solutions Among the First Co-developed at OZONE (Oracle solutions lab)
Redwood Shores, CA – November 18, 2008
News Facts
Wipro Technologies, the global IT services business of Wipro Limited (NYSE:WIT) and Oracle today announced the launch of the innovative solutions lab (OZONE) at Wipro’s Electronic City Facility in Bangalore. Services provided at OZONE will help joint Wipro and Oracle customers to define their IT roadmaps.
The new lab will provide customers with the opportunity to test the adoption of Oracle® Application Integration Architecture (AIA), Oracle Fusion Middleware and Oracle’s industry applications. The lab can demonstrate end-to-end industry specific processes and solutions, which leverage the strength of Oracle’s diverse portfolio of existing as well as newer Oracle software, and showcase innovative joint solutions developed by Wipro.
This facility will also be used to co-develop solutions across specific industry processes in human capital management, customer relationship management and supply chain management.
The solutions being currently developed in the lab include process integration packs (PIPs) built on the Oracle Application Integration Architecture for the Communications Industry, which are being co-developed and jointly marketed by Oracle and Wipro.
Supporting Quote
“The Oracle solution lab underscores our joint commitment to delivering competitive business value to service providers worldwide, by helping them transform their businesses, launch next-generation services and offer superior customer experience“ said Judson Althoff, Group Vice President Worldwide Alliances and Channels, Oracle.
Speaking on the occasion, Sangita Singh, senior vice president, Wipro Technologies said, “Wipro sees its investment in the Solutions Lab and efforts in building Industry solutions as an effort towards infusing co-innovation in the Oracle ecosystem. We are sure that such collaboration with Oracle will go a long way in helping our customers derive maximum potential from their current and planned IT investments.”
Wipro Technologies, a division of Wipro Limited (NYSE:WIT) is the first PCMM Level 5 and SEI CMM Level 5 certified global IT services organization. Wipro Technologies was recently assessed at Level 5 for CMMI V 1.2 across offshore and onsite development centers. Wipro is one of the largest product engineering and support service providers worldwide. Wipro provides comprehensive research and development services, IT solutions and services, including systems integration, information systems outsourcing, package implementation, software application development, and maintenance services to corporations globally.
In the Indian market, Wipro is a leader in providing IT solutions and services for the corporate segment in India, offering system integration, network integration, software solutions and IT services.
Wipro also has a profitable presence in niche market segments of consumer products and lighting. In the Asia-Pacific and Middle East markets, Wipro provides IT solutions and services for global corporations. Wipro's ADS' are listed on the New York Stock Exchange, and its equity shares are listed in India on the Stock Exchange - Mumbai, and the National Stock Exchange. For more information, please visit our websites at http://www.wipro.com/and http://www.wiprocorporate.com/.
About Oracle
Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com.
Trademarks
Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.
G James Group of Companies Invests in Oracle Applications to Support Rapid Business Growth
Company Selects Oracle® Manufacturing Operating Center to Benefit From a Unified Plant Data Repository
Redwood Shores, CA – October 8, 2008
News Facts
G James Group of Companies (G James), a privately owned Brisbane-based company and leading housing and construction industry supplier in Australia, has selected the Oracle® E-Business Suite to replace an ageing system that could no longer support its business and growth plans.
A significant company in the building business, G James was looking for a new enterprise resource planning (ERP) system and by selecting and implementing Oracle Applications, G James will be able to efficiently and effectively streamline its business processes. This will enable G James to focus on business growth for Australia and Malaysia and support key business drivers within the company.
G James also purchased Oracle Manufacturing Operating Center in order to create a unified plant data repository to connect all its disparate plant systems and applications.
Oracle Manufacturing Operations Center will be deployed in parallel with the Oracle E-Business Suite, which is scheduled to be rolled out over the next three to five years.
Oracle Provides Integrated and Scalable Solution
The Oracle E-Business Suite will provide G James with an integrated and scalable solution with room to grow into the future. The key benefits anticipated by the company include:
An adaptable global business platform;
A customer focused applications strategy;
Reduced costs by streamlining operations and maximizing resources;
Competitive advantage as large housing companies are looking to expand into profitable niche markets; and
Reduced complexity as the demand increases for customization, energy efficiency, convenience and product innovation.
As part of the Oracle E-Business Suite, G James also plans to adopt the following applications: financial management, human resource management, supply chain planning, procurement, configuration, demand planning, logistics and ultimately transportation management.
In addition, Oracle Manufacturing Operations Center will help G James overcome the challenge of achieving a unified, comprehensive view of production performance because of its use of a variety of industry-specific systems on the plant floor. The key anticipated benefits include:
Real-time performance management instead of periodic reporting;
Consistent application of performance metrics across the enterprise; and
The ability to plan and schedule to realistic equipment capacity and adjust operations in real-time.
Supporting Quote
“As the business began to grow it became clear that our old legacy system could no longer support the rapid growth, said G James’ Director and Project Sponsor Bruce Moy. “The capabilities developed by Oracle are world class. The whole leadership team at G James supports the implementation and realizes this investment will take the company into the future and enable us to grow here in Australia as well as compete globally in the future.”
“Oracle offered a complete end to end solution that could be rapidly implemented and easily maintained. The decision to work with Oracle was largely influenced by the offerings, innovation and flexibility to adapt to our business culture. We look forward to the significant business advantages it will provide.”
“Oracle Manufacturing Operations Center is an exciting new product that G James will be able to implement in parallel with the Oracle E-Business Suite,” said Jon Chorley, Oracle Vice President Product Strategy. ”By delivering the data model, dashboards and integrations out of the box, as well as flexibility in the mode and sequence of deployment, G. James should realize a rapid return on their investment.”
Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com.
Trademarks
Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.
New Wells Fargo Adapter For Oracle Enables Fast, Affordable Payments Automation
San Francisco and Redwood Shores, CA – November 18, 2008
News Facts
Wells Fargo & Company (NYSE: WFC) and Oracle today announced the release of the Wells Fargo Adapter, software that quickly and affordably integrates Wells Fargo treasury management services with the Oracle® E-Business Suite financial applications.
The Adapter enables:
Streamlined implementation and maintenance of automated payables, receivables, cash management, and account reconciliation;
Reduced need for IT resources;
Shortened integration time, to one week or less in many cases;
Implementation and testing expenses lowered by up to 50-75 percent.
“The Adapter implementation was painless,” said Mike Slavin, vice president of Information Technology at Macerich, a retail property developer. “After only three days, we were able to send a valid test file to Wells Fargo with ACH and wire transfer payments. We’ve paved the way for more transactional and operational efficiencies through payments automation.”
Integrating Oracle financial management applications with Wells Fargo treasury management services allows organizations to enjoy increased productivity, lower administrative costs, improved regulatory visibility, and enhanced relationships with customers and trading partners. Integration also enables more efficient distribution of payables and remittance information to trading partners and payment processing networks. The Wells Fargo Adapter extends Oracle’s capabilities to store payment level and receivables information, such as remittance and receipt data to be used for processing payments.
“Historically, the automation of integrating applications with a bank’s treasury management services was something only the largest organizations could handle due to time, expense, and complexity,” said Tony Kender, senior vice president of Oracle’s Global Accelerate Program Office. “The Wells Fargo Adapter brings full automation to Oracle’s midsize customers and gives them an advantage in accuracy, speed, and efficiency in processing transactions.”
“Over and over, our customers have told us that they recognize the benefits of automating and integrating payables and receivables with their bank but struggle with time, cost, and availability of IT resources,” said Brad Stewart, senior vice president and group product manager for Wells Fargo’s Wholesale Internet and Treasury Solutions. “The Adapter was developed to address those concerns.”
The Wells Fargo Adapter is available for the Oracle E-Business Suite 11i (11.5.10) and will soon be available for Release 12 and JD Edwards EnterpriseOne 8.12 through Wells Fargo.
Wells Fargo is also a member of the Oracle PartnerNetwork.
About Oracle
Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com.
About Wells Fargo & Company
Wells Fargo & Company is a diversified financial services company with $622 billion in assets, providing banking, insurance, investments, mortgage and consumer finance through almost 6,000 stores and the internet (wellsfargo.com) across North America and internationally. Wells Fargo Bank, N.A. is the only bank in the U.S., and one of only two banks worldwide, to have the highest possible credit rating from both Moody’s Investors Service, “Aaa,” and Standard & Poor’s Ratings Services, “AAA.”
Trademarks
Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.
Enhanced Suite Illustrates Rapid Unification of BEA Technology with Oracle® Fusion Middleware and Features Complex Event Processing Capabilities
Redwood Shores, CA - November 18, 2008
News Facts
Businesses need to rapidly respond to constantly changing market conditions. To address this need, Oracle today unveiled a new release of the Oracle® Event Driven Architecture Suite (Oracle EDA Suite), a component of Oracle Fusion Middleware.
The new release features Oracle Complex Event Processing 10g Release 3 (Oracle CEP 10g R3), formerly BEA WebLogic Event Server, a comprehensive complex event processing platform that includes a Java application server based on OSGI technology, which enables organizations to detect, filter, analyze and correlate diverse business events – including stock trades, order placements, and service requests – to make informed real-time decisions.
Oracle CEP 10g R3 provides a rich, declarative environment for developing event processing applications to improve business operations. The software can process multiple event streams to detect patterns and trends in real time.
Enhancements featured in the new release of Oracle EDA Suite and Oracle CEP include: distributed and local event caching, including tight integration to Oracle Coherence’s distributed data caching services; event record and playback; a visualizer administration console; clustering capabilities; and extended Java development tooling.
Oracle EDA Suite 10g Release 3 is the latest in a series of offerings that integrates technology from Oracle and BEA Systems and illustrates Oracle’s rapid progress in unifying industry-leading software from the two companies.
Comprehensive Suite Delivers Integrated, Best-in-Class Capabilities
Oracle EDA Suite 10g R3 includes Oracle JDeveloper, Oracle Business Activity Monitoring, Oracle Business Rules, Oracle Enterprise Service Bus and Oracle Complex Event Processing.
In 2007, Oracle CEP broke the 1 million events/ second barrier with Oracle JRockit Real Time and Intel. Oracle CEP is powered by the Oracle JRockit Real Time, based on the industry’s fastest Java Virtual Machine – Oracle JRockit.
Oracle Customer Services provides complete coverage of Oracle EDA Suite 10g R3 with the world’s leading portfolio of IT lifecycle-based service and support offerings. Oracle Customer Services is focused on helping customers maximize their success with Oracle solutions while lowering the total cost of ownership through continued advances in providing personalized, proactive support and knowledge management capabilities.
Supporting Quotes
“Oracle CEP 10g R3 is the Cadillac of event-driven solutions in the market,” said Stephani Smith, Director and Vice President, Data Mining Group at Tradeweb. “We recently released Smart IOIs, an exciting new product enhancementthat utilizes technology based upon the industry's first and only low-latency deterministic Java container and runtime for EDA.”
"The automation of business processes has caused many organizations to undergo an unprecedented transformation during the past few years,” said Amlan Debnath, senior vice president, Server Technologies, Oracle. “As a result of this transformation, our customers needed to respond in real-time to bottlenecks and opportunities within and across these automated processes. Oracle EDA Suite addresses this need and enables organizations to become real-time enterprises.”
Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com.
Trademarks
Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.
This document is for informational purposes only and may not be incorporated into a contract or agreement.
Oracle Releases Oracle® Site Hub Master Data Management Solution
Significant Enhancement to Master Data Management Capabilities Targeted at Location Mastering
Redwood Shores, CA – November 17, 2008
News Facts
Oracle® Site Hub, a new Oracle Master Data Management solution focused on site and location mastering, was introduced today
Oracle Site Hub helps organizations enhance operational efficiency and improve decision making by offering a hub for mastering, consolidating, cleansing, governing and sharing site-specific information throughout the entire lifecycle of an organizational location.
Oracle is the leader in Master Data Management (MDM) software and with this new solution, Oracle now offers the most comprehensive MDM solution in the market today, with individual solutions for centralizing customer, product, financial, and site data.
Oracle Site Hub Highlights
To help organizations consolidate site-specific information, Oracle Site Hub provides an unlimited number of pre-defined and user-defined attributes.
Oracle Site Hub includes a mapping feature that enables organizations to map and view their sites in Google Maps.
To enable organizations to create a single view of their site-specific inventory, assets and property lease information, Oracle Site Hub comes pre-integrated with standard Oracle products such as Oracle Property Manager, Oracle Enterprise Asset Management (eAM), and Oracle Inventory Management.
Out-of-the-box web services enable Oracle Site Hub to seamlessly manage integration and share geographic site data across organizations.
Oracle Site Hub: Examples of Vertical Industry Deployments
Retail: Using Oracle Site Hub, retailers can effectively manage real-estate portfolios with a consolidated view of their stores, franchises, competitors and prospective stores. Oracle Site Hub provides a framework for store lifecycle management starting with site prospecting, selection, operation, and remodeling through to site closure.
Public Sector: Postal departments worldwide can use Oracle Site Hub to build data hubs of delivery addresses, optimize routes, and centralize information repositories.
Financial Services: Retail banks can use Oracle Site Hub to manage branches by creating a single source of data for site-specific attributes of their bank branches, ATM’s and competitors’ branches. Oracle Site Hub provides the IT platform to help expedite IT rationalization after mergers, acquisitions and branch consolidations.
Supporting Quotes
“The release of Oracle Site Hub demonstrates our dedication to delivering innovative new solutions in Master Data Management,” said Pascal Laik, vice president, Oracle Master Data Management Strategy. “As the leading Master Data Management software provider, we plan to continue to provide comprehensive and integrated solutions that enable our customers to better manage and leverage their data assets across their organizations.”
“Forrester found retailers that push their apps and process vendors to bring location data under the master data management umbrella; vendors like Oracle which responded with a new location hub that incorporates integration with Google Maps, have the ability to sort sites into trade areas using a variety of predefined and user-defined attributes” - The Consumer Centricity IT Road Map, George Lawrie, Principal Analyst Forrester Research, October 31, 2008
“Evaluate and implement location master management: Process and app-professionals must take the lead in developing an application road map that includes a location master data management app, such as Oracle Site Hub.” - The Consumer Centricity IT Road Map, George Lawrie, Principal Analyst Forrester Research, October 31, 2008
Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com.
Trademarks
Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.
Olympus America Eliminates Data Synchronization and Access Issues with Oracle® CRM On Demand
Providing a Single CRM Repository with a Powerful User Interface for Managing and Improving the Sales Experience
Redwood Shores, CA – November 13, 2008
News Facts
Olympus America, a precision technology leader – creating innovative opto-digital solutions in healthcare, life science and consumer electronics products, has deployed Oracle® CRM On Demand to provide its Medical Systems Group sales team with comprehensive visibility into account activities, powerful reporting and analytics tools, an intuitive user interface and a single, web-based system that helps eliminate data synchronization problems.
Olympus chose Oracle CRM On Demand for a scalable, SaaS implementation to keep up with the company’s growing user base, as well as interface with other systems and provide a single repository for sales opportunities, account information, new completed accounts and sales-related activities.
With Oracle CRM On Demand, Olympus America’s Medical Systems’ sales force has account visibility and powerful reporting tools, along with customized fields for product lines and business processes, as well as custom reports to display account and contact-ranking data.
In less than seven weeks, Olympus rolled out a customized Oracle CRM On Demand deployment on-time and on-budget with calendar synching and full activity, opportunity and contact modules with Lotus Notes to more than 400 users and sales professionals in three distinct sales groups throughout the U.S.
At the same time, Olympus delivered remote training to users across the nation, while aligning accounts based on zip codes that assigned three different sales professionals to the same account.
Olympus America’s Medical Systems Group is already looking ahead to the next phases of Oracle CRM On Demand implementation, including planned integration to other systems and setting up other sales-related functions that will enable visibility into customer-based activities.
Supporting Quotes
“Having the entire Olympus America Medical Systems sales team on the same Oracle CRM On Demand deployment allows us to focus on our efforts on building our business – efficiently and effectively,” said Rick Harbuck, Medical Systems Group Vice President, Olympus America. “The quick rollout of the new Oracle CRM On Demand system was impressive and we are very pleased with the tremendous reporting and analytics tools now available to us.”
“Oracle CRM On Demand maximizes organizations’ efforts to achieve better business results faster,” said Oracle Senior Vice President of CRM Anthony Lye. “Olympus America’s recent Oracle CRM On Demand deployment is a stellar example of how sales teams can work more efficiently together within a transparent and scalable system that garners even further value for sales opportunities.”
Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com.
Trademarks
Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.
Oracle Social CRM Momentum Continues with Oracle CRM Gadgets for Sales
Aggregate Static and Dynamic CRM Data Functionality Provide Greater Productivity and Accuracy in Sales Organizations
Redwood Shores, CA – November 12, 2008
News Facts
Today Oracle unveiled Oracle CRM Gadgets for Sales – the first of the new Oracle CRM Gadgets that provide secure access to enterprise application data and services, as well as deliver a productive user experience through a combination of personal information, Internet content, phone conversations and enterprise data.
With the unique capability of combining corporate data from an organization’s CRM system and public data from the Internet, Oracle CRM Gadgets for Sales keeps the sales force better informed and manages user data seamlessly. The gadgets enable access of enterprise data even when disconnected from the network and updates user data automatically once a network presence is sensed.
Focused on the key activities and data required by sales professionals, Oracle CRM Gadgets for Sales are mini-applications with productivity-enhancing features that give quick access to critical business information without the need to launch a browser, log in, or navigate through a series of screens to access data.
Availability and Details for Oracle CRM Gadgets For Sales
Oracle CRM Gadgets for Sales is scheduled to be available as a free download to Oracle® CRM customers with existing contracts. Terms, conditions and restrictions apply.
Based on open industry standards and ready for use on virtually any desktop operating system or web browser, the Oracle CRM Gadgets for Sales supports all versions of Oracle’s Siebel CRM (7.7 and above) and Oracle CRM On Demand.
Pre-built integration with Oracle Contact Center On Demand enables Oracle CRM Gadgets for Sales users to make phone calls using their existing phones and captures the call information directly into the CRM system, providing analysis for sales managers to run their organizations more effectively.
Oracle CRM Gadgets for Sales includes several features to assist Administrators in the management and deployment of the gadgets. The gadgets make use of existing user credentials and existing application interfaces. This release includes a badge-based installer that enables deployment of gadgets from a central website and a Gadget Tune-Up Tool that configures gadgets to work with Siebel CRM customers’ specific instances and configurations without the need for coding or changes to the existing Siebel CRM application.
Future releases of Oracle CRM Gadgets with browser-based capabilities and an SDK to allow customers to build rich Internet gadgets in-house are currently planned.
Individual gadgets include:
My Contacts Gadget: Presents users with simple means of searching and interacting with the contacts from their Siebel CRM or Oracle CRM On Demand application. Users can click-to-email and click-to-call their contacts, as well as search for contacts across multiple Internet bases and social networking sites.
Top Accounts Gadget: Provides a mash-up of key account management data from the Siebel CRM or Oracle CRM On Demand system together with Internet-based content. Up-to-date news concerning the user’s account is accessed via equity market updates and RSS feeds, keeping a sales person informed of public events and information impacting their customers.
Top Deals Gadget: Gives users real-time insight into the status of sales opportunities that are scheduled to close in the current reporting period. Users can easily monitor their deal flow directly from their computer desktop.
Search Gadget: Available only for Siebel CRM, this gadget provides customers with a desktop-based search tool to search the data and content in their Siebel CRM application quickly and easily. Users can search against the entire CRM database or specific sub-collections of data.
Oracle Sales Quota Gadget: Supplies real-time information for current quarter sales pipeline, target for the quarter and the quota achieved to date. This gadget is also available only for Siebel CRM.
Supporting Quote
“Oracle is, once again, pushing the boundaries of Social CRM innovation with the launch of Oracle CRM Gadgets,” said Oracle Senior Vice President of CRM Anthony Lye. “Oracle CRM Gadgets for Sales’ ability to aggregate relatively isolated CRM information in the enterprise with late-breaking business data from the web and phone calls is an unparalleled addition for our customers’ CRM and sales arsenal.”
Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com.
Trademarks
Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.
Released Under the Oracle “Applications Unlimited” Program, Latest Version Highlights Industry-Tailored Customer Self-Service, Customer Loyalty and Support for Open Standards
Redwood Shores, CA – November 12, 2008
News Facts
Today Oracle announced the next version of Oracle’s Siebel CRM 8.1.1, providing industry-specific solutions for Self Service and robust customer loyalty management enabling cost savings through use of open standards technology.
As the second major release of Siebel CRM in the last two years under the “Applications Unlimited” Program, Oracle has updated Siebel Self-Service, including Siebel eSupport and Siebel eCommerce applications, with Java-based J2EE applications built on Oracle® Fusion Middleware that extends Siebel’s CRM product to the Web channel enabling a more compelling user experience and improved total cost of ownership.
Siebel CRM 8.1.1 now provides industry-specific customer self-service for communications and the public sector, as well as enhanced use of multi-channel applications with Siebel Chat and deeper, more comprehensive search capability.
New features in Siebel Loyalty for version 8.1.1 support the entire customer loyalty program lifecycle by providing membership enrollment and management, including loyalty points accrual and redemption, member services, partner management and promotion management.
New features in Siebel Marketing for version 8.1.1 provide a closed-loop solution that uniquely empowers all members of the marketing organization with actionable insight by automating processes across the marketing function, from strategy and planning to multi-channel response and lead management execution.
Siebel Sales 8.1.1 offers an enhanced user interface for a more intuitive, easier user experience. Sales forecasting capabilities have been extended to give sales teams the flexibility to manage and share forecasting in cross-functional teams and to perform ad hoc adjustments that help improve sales quota attainment. Siebel CRM 8.1.1 includes new deal registration capability to provide improved visibility into channel partner deals—ultimately enabling increased sales effectives of the partner channel.
Supporting Quotes
“I believe customers will be excited about Siebel CRM 8.1.1 because it helps organizations tackle hard problems while reducing the cost to serve and cultivate loyal customers,” said Anthony Lye, Senior Vice President of CRM, Oracle. “Once again, we’ve redefined what CRM means by extending how we support multichannel sales and service, while providing a complete and powerful customer loyalty solution. By basing our latest Web channel applications on Oracle Fusion Middleware, we’re enabling customers to deploy Siebel CRM applications along side other applications more easily and with improved total cost of ownership.”
“Now more than ever, companies need to support cost-effective CRM efforts while improving the customer experience,” said Rebecca Wetteman, Vice President, Nucleus Research. “CRM solutions that drive greater visibility into customer communication across the organization deliver both bottom-line cost savings and top-line benefits in greater customer retention and profitability.”
Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com.
Trademarks
Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.
Oracle® Fusion Middleware for SOA Experiences Accelerated Adoption
Organizations Embrace Oracle Fusion Middleware as they Service-Orient Applications and IT Infrastructures
Redwood Shores, CA – November 12, 2008
News Facts
Arcturus Realty Corporation, Capital Corridor Joint Powers Authority, Collect America, Innowave Technology, LCC, and West Virginia University recently selected or implemented Oracle® Fusion Middleware’s components for Service-Oriented Architecture (SOA).
Ideal for organizations looking to evolve their current infrastructure into an SOA, Oracle Fusion Middleware’s hot-pluggable architecture and support for industry standards allows customers to utilize existing, heterogeneous resources to create an SOA.
Oracle Fusion Middleware’s SOA components feature pre-built integrations for Oracle E-Business Suite, Oracle’s PeopleSoft, Oracle’s Siebel, Oracle’s J.D Edwards, Retek, and iFlex that help deliver a faster return on investment.
Since the acquisition of BEA on June 1, 2008, Oracle’s SOA architect community has more than doubled to 40,000+ subscribers.
Oracle Fusion Middleware provides customers with the resources to build, deploy and manage SOAs. Key highlights include:
Comprehensive, pre-integrated SOA platform – complete set of service and process infrastructure components for building, deploying and managing SOAs
Closed-loop governance – comprehensive, end-to-end lifecycle governance of services
Extreme performance and scalability – support for in-memory transactions, real-time event processing and high volume data transfer capabilities
Integrated security – centralized policy management and enterprise-grade security
Oracle is helping its applications customers streamline the integration by offering out-of-the-box integrations for Oracle applications as part of its Oracle Application Integration Architecture. Oracle Fusion Middleware’s SOA components serve as the foundation for these integrations.
Supporting Quote
"With the most comprehensive portfolio of pre-integrated SOA products, customers and partners are increasingly turning to Oracle to service-orient their applications and infrastructures,” said Amlan Debnath, senior vice president, Product Development, Oracle. “Through their use of Oracle Fusion Middleware’s SOA components these organizations are extending the value of their existing IT investments while adapting to a service-oriented architecture.”
“We are always watching costs,” said John Chung, vice president, Information Technology, Arcturus Realty Corporation. “We selected Oracle SOA Suite when we decided to innovate our legacy services model and web-enable our global property management systems. It was the most cost effective solution for us, not only helping to eliminate many of the data inefficiencies we previously faced, but also as a long term investment, since it provides the scalability, competitive advantage and building blocks that we can add onto as our business grows.”
“Oracle SOA Suite provided West Virginia University with a standards-based architectural approach so that we could centralize our application development infrastructure. Having Oracle SOA Suite integrated with our Oracle E-Business Suite applications enabled us to build a secure composite application to automate leave request management for all 10,000 benefit-eligible employees of the university,” said Kate Hazen, West Virginia University’s executive director of Technology. “With this project, we have put in place the necessary infrastructure to build new solutions across the entire university, helping us to increase user satisfaction and reduce costs over the long run. We’re happy to have partnered with EMS-IC on this effort and look forward to working together on our next effort.”
Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com.
Trademarks
Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.
Conducted by third parties against a published security target, Common Criteria evaluations provide an independent assessment of the security of a product. Oracle’s EAL4 evaluations benefit from the Common Criteria Recognition Arrangement and are recognized by the agencies of 25 governments worldwide.
Oracle Identity Manager and Oracle Identity Federation, additional offerings within the Oracle Identity Management family of products, are currently going through the Common Criteria Evaluation process at EAL4.
A component of Oracle Fusion Middleware, the Oracle Identity Management product family allows enterprises to manage the end-to-end lifecycle of user identities across all enterprise applications within and beyond the firewall.
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"The Common Criteria evaluation is a critical requirement for customers in the public sector,” said Amit Jasuja, vice president, Oracle Identity Management. “The successful completion of these evaluations at EAL4 validates not only the security considerations inherent in the design and deployment characteristics, but also the comprehensive considerations baked into the product life-cycle and development processes associated with Oracle Identity Management. By evaluating the entire Oracle Identity and Access Management Suite, Oracle is continuing to meet our customers’ stringent security requirements.”
Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com.
Trademarks
Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.
Oracle Introduces Newest Version of Oracle® Insurance Insbridge Rating and Underwriting
New Rating Templates, Automated Template Reconciliation and Pre-built Industry Content Delivered via Oracle Insurance Rating Express Enable Accelerated Product Time-to-Market
ISOTECH 2008 Conference – Las Vegas, NV – November 10, 2008
The new release helps insurance companies meet growing requirements to accelerate product time-to-market by offering users new rating templates, automated template reconciliation and pre-built industry content via Oracle Insurance Rating Express.
The new version of Oracle Insurance Insbridge continues Oracle’s commitment to delivering complete, modern solutions that enable insurance companies to solve key business challenges and transform their enterprise.
Oracle Insurance applications help insurance companies improve business agility through end-to-end software that manages the entire enterprise — from technical infrastructure to core insurance processing. Oracle announced the availability of Oracle(r) Utilities Customer
New Features Help to Accelerate Time-to-Market
Flexible Insurance Services Office (ISO) loss costs templates, available via the new Oracle Insurance Rating Express feature, help facilitate compliance with corporate and industry standards, save weeks of development time, reduce the likelihood of rating errors and increase speed-to-market for new rate programs.
Templates feature pre-loaded ISO content.
Users can also create custom deviations from the pre-built template content and maintain those customizations as new template versions are updated.
Oracle Insurance Insbridge’s new automated rating template reconciliation helps eliminate time consuming manual processes, potentially saving hundreds of hours and avoiding weeks of delays in implementing new templates. Accuracy of new template versions also is improved.
Oracle Insurance Insbridge requires no programming, so business users can manage the applications themselves — from updating tables to creating surcharges and discounts and more.
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“Oracle Insurance Insbridge Rating and Underwriting is a highly scalable, easy-to-use and accurate system that helps speed time-to-market for insurance products,” said Rick Connors, senior vice president and general manager, Oracle Insurance. “The addition of industry-specific templates, automated template reconciliation and pre-built industry content via Oracle Rating Express further demonstrates Oracle’s commitment to developing and extending solutions that help insurance companies ensure compliance and gain operational efficiencies.”
Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com.
Trademarks
Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.
Penn National Insurance Deploys Oracle® Insurance Insbridge Rating and Underwriting as a Single Rating Engine and Improves Straight-Through Processing Transaction Rates
News Facts
Penn National Insurance, a Pennsylvania-based personal and commercial property-casualty insurance company with a network of approximately 700 independent agencies, has implemented Oracle® Insurance Insbridge Rating and Underwriting as part of an initiative to profitably grow its personal insurance lines through greater pricing precision and streamlined transaction processing.
With Oracle Insurance Insbridge, Penn National has consolidated on a single rating engine, streamlining the rating process. Prior to the company’s Personal Lines Replacement Project, Penn National utilized a front-end entry system and two separate rating engines, which required it to rate all new quotes twice — a cumbersome process when the rating engines were not in synch.
Penn National integrated Oracle Insurance Insbridge with its Web-based agency portal and legacy mainframe-based policy administration platform to help ensure that a quote always matches the final issue price and to support seamless transactions
Since deploying Oracle Insurance Insbridge and Underwriting, Penn National:
In the first few months following deployment, nearly doubled new business quotes from independent agents compared to the previous year, with agents favorably comparing the system to those of much larger national carriers.
Improved straight-through processing (STP) to reduce operating expenses and improve service.
Increased its STP transaction rate, which it expects to continue to improve over time.
Streamlined rating system maintenance through consolidation..
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• “Few mid-size carriers offer underwriting support systems that are as advanced as the system in place at Penn National,” said Bill Jenkins, chief information officer, Penn National Insurance. “For a mid-sized firm, our successful, early adoption of a service-oriented architecture is a significant competitive advantage. We integrated Oracle Insurance Insbridge with our Web-based agency portal and policy administration system to support both new business and policy changes.”
• “Oracle Insurance Insbridge enables carriers to expand their current infrastructure with a highly scalable Web-based rating, rules and underwriting system,” said Rick Connors, senior vice president and general manager, Oracle Insurance. “Penn National has taken advantage of Oracle’s best-in-class insurance business applications that can be implemented as components or a broader suite. In just a few months, the company has recognized immediate results that have had a positive impact on its business.”
Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com.
Trademarks
Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.
JPMorgan Chase Selects Oracle® Enterprise Content Management Software to Streamline Document Capture Process Worldwide
July 29, 2008
News Facts
JPMorgan Chase, a leading global financial services firm, will implement Oracle(r) Distributed Document Capture across its global enterprise to facilitate the electronic capture and management of a broad range of critical business documents including loan applications, financial statements, invoices and checks.
Oracle Distributed Document Capture provides scalability, easy administration, support for multiple input devices, and a user-friendly, Web-based interface.
JPMorgan Chase expects to benefit from faster document cycle times, improved regulatory compliance and records management, more automated business processes, and better access to information.
Oracle Distributed Document Capture initially will be rolled out to more than 750 U.S. users at JPMorgan Chase. By the end of 2009, more than 3,000 employees across the U.S., Europe, Africa and Asia are expected to be using the software.
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"Oracle Distributed Document Capture is designed to help us increase efficiency and gain tighter control over records for compliance requirements," said Trevor Salt, Manager of Distributed Document Capture for JPMorgan Chase & Co.
Oracle enterprise content management software is a unified enterprise content management platform that enables customers to leverage industry-leading document management, Web content management, digital asset management, and records management functionality to build their business applications. Building a strategic enterprise content management infrastructure for content and applications helps customers to reduce costs, easily share content across the enterprise, minimize risk, automate expensive, time-intensive and manual processes, and consolidate multiple Web sites onto a single platform. For more information about Oracle enterprise content management software, visit http://www.oracle.com/goto/contentmanagement.
About JPMorgan Chase
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $1.6 trillion, as of March 31, 2008, and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its JPMorgan and Chase b
